This Refund Policy (“Policy”) applies to all users of tangotraders.com (“the Website”) operated by Tango Traders (“the Company”). By using the Website, you agree to be bound by this Policy.


1. Refund Eligibility


1.1. Refunds may be issued solely at the discretion of the Company. We reserve the right to refuse refunds for any reason, including but not limited to the following:


Unauthorized use of the Website
Violation of our Terms and Conditions
Failure to meet eligibility criteria specified in our Terms and Conditions
1.2. Refunds will only be considered within the applicable refund period as specified below and in accordance with the terms outlined in this Policy.


2. Trading Services


2.1. The Website provides access to trading services for various financial instruments. Refunds for trading services will only be considered under exceptional circumstances, such as technical errors resulting in financial loss directly attributable to the Website.


2.2. Requests for refunds related to trading services must be submitted in writing to [email protected] within 14 days of the transaction in question. The Company will review the request and respond within a reasonable timeframe.


2.3. Refunds for trading services will be assessed on a case-by-case basis and may be subject to verification of the issue reported.


3. Subscription Services


3.1. If you have purchased a subscription service through the Website, you may be eligible for a refund in accordance with the terms specified at the time of purchase.


3.2. Refund requests for subscription services must be submitted in writing to [email protected] within 14 days of the initial subscription purchase. Refunds will only be considered for the unused portion of the subscription period.


3.3. Refunds for subscription services will be processed within 14 days of approval and may be subject to a processing fee or proration based on the remaining subscription period.


4. Digital Products


4.1. Refunds for digital products, including but not limited to educational materials, software, and tools, will only be considered if the product is defective or does not perform as advertised.


4.2. To request a refund for a digital product, please contact [email protected] within 14 days of purchase, providing details of the issue encountered.


4.3. Refunds for digital products will be processed within 14 days of approval and may be subject to verification of the reported issue.


5. Payment Disputes


5.1. If you believe that a payment has been made to the Company in error or without your authorization, please contact us immediately at [email protected] to resolve the issue.


5.2. Payment disputes must be reported within 14 days of the transaction date for timely resolution.


6. Changes to Refund Policy


6.1. The Company reserves the right to modify or update this Refund Policy at any time, in its sole discretion. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes acceptance of those changes.


6.2. It is your responsibility to review this Policy periodically for any updates or changes.


7. Contact Us


7.1. If you have any questions about this Refund Policy, please contact us at [email protected].